Terms and Conditions

This page sums up what you agree to when you open an account with Sunrise Slots Casino. The full Terms and Conditions decide every case, and the English wording takes priority over any translation.

Age and where you play from

Our casino is for adults aged 21 or more, or the gambling age of your own jurisdiction when it is set higher. Proof of age can be requested at any moment, and a suspected underage account is suspended while we check it. Before you deposit, make sure online gambling is lawful where you live. Masking your location with a VPN, a proxy or a similar service breaks our rules.

Your account

Each player, and each household, may hold a single account. Additional accounts can be closed straight away, and anyone who opens several loses all winnings and has every withdrawal cancelled. Your registration details must be true and kept up to date. Keep your password to yourself, change it now and then, and contact us at once if you think your account has been accessed by someone else. Two years without any activity makes an account inactive, and we email you before an inactive account and its data are deleted. Closing an account is done by email from your registered address or through live chat.

Checks on identity and funds

Know Your Customer verification has to be finished before any payout is released. We commonly ask for a government-issued photo ID, both sides of each card used to deposit over the last three months, a selfie with your ID and a utility bill from the last three months with your full name and address. Proof of residency, proof that a payment method is yours or a bank statement can be added to the list. Anti-money laundering rules apply, so transactions may be monitored and accounts may be frozen during an investigation.

Deposits

Money can only come from a card, bank account or payment system in your own name, and shared cards can lead to a suspended account. A deposit in a currency other than your account currency is converted at the daily oanda.com rate or the rate of the payment provider. Fees we charge are shown on our site, and bank charges for currency conversion or international transfers are yours to cover. If a deposit we credited in advance later fails without you being billed, winnings from it are limited to $200.

Withdrawals

Each withdrawal request is reviewed within 7 to 10 business days and, once approved, the money goes out within a further 7 to 10 business days. Weekly limits start at $2,500 and can grow with your VIP level. Per month you can take out up to $10,000, or up to $5,000 if your balance has reached ten times your total deposits. Payouts are free once your deposit has been played through at least once, otherwise an 8% fee with a $4 minimum can apply, and method fees of up to $40, or 5% in some cases, may still be added. Your deposit history decides the payout route, and crypto payouts are kept for players who mostly deposit with digital assets.

Promotions

Each promotion is limited to one claim for you, your family and your household, which also covers a shared email address or a shared computer, and you can run only one bonus at a time. A deposit bonus must be redeemed before your first bet with that deposit. Bonus money is non-cashable and is deducted when you withdraw. Baccarat, Craps, Roulette, Live Dealer and several other games are excluded from bonus play unless the offer itself allows them. Each offer also carries its own conditions.

Fair play and conduct

Results come from our Random Number Generator, and if a game screen ever differs from our server record, the server record counts. Winnings caused by a malfunction or game error are void. Cheating, collusion, bots, exploiting software faults and any form of fraud are forbidden and can lead to closed accounts and legal action.

Liability

We are not liable for losses outside our reasonable control, such as network failures or events of force majeure. Where liability does apply, it is capped as set out in the Terms. You agree to indemnify the operator against claims that arise from your use of the service.

Complaints and law

A dispute has to be raised within 3 days of the date the wager was settled. If you are not satisfied with our answer, you can file a complaint with the Central Dispute System. Anjouan law governs the Terms, and we hold our licence there, granted by the Computer Gaming Licensing Act 007 of 2005.